Processing of personal data and use of cookies

1. Processor of personal data

The processor of the personal data of the website diotech.ee is Diotech OÜ (registry code 12672325) located at 181a Riia tn Tartu city, Tartu city Tartu county 51014 .

Contact details of the processor responsible for personal data: + 372 54005650 and e-mail info@diotech.ee.

2. What personal data is processed?

• Name, telephone number and e-mail address;
• customer support information.

3. For what purposes is personal data processed?

Personal data, such as e-mail, telephone number, customer name, is processed to resolve issues related to the provision of services (customer support).

The website user’s IP address or other network identifiers are processed to compile website usage statistics.

4. Legal basis

The processing of personal data takes place for the purpose of fulfilling the contract entered into with the customer. The processing of personal data is carried out in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).

5. Recipients to whom personal data are transmitted

Personal information is passed on to the website’s customer support to resolve customer issues.

Personal data is stored on servers located in the territory of a Member State of the European Union or countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission and to US companies that are affiliated to the Privacy Shield framework.

Personnel involved in the management of the website have access to the personal data, who can access the personal data in order to resolve technical issues related to its use and to provide customer support services.

Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality of the website or the hosting of the data.

6. Security and access to data

The Website implements appropriate physical, organizational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure.

7. Access to and correction of personal data

Personal data can be accessed via klint support.

8. Withdrawal of consent

If the processing of personal data takes place on the basis of the customer’s consent, the customer has the right to withdraw the consent by notifying the customer support by e-mail.

9. Storage

The history of inquiries sent through the contact form will be kept for three years.

10. Deletion

To delete personal information, contact customer support via email.
A request for erasure shall be answered no later than one month and the period for erasure shall be specified.

11. Transfer

An e-mail transfer request will be answered within one month. Customer support will identify you and provide you with personal information that applies to the transfer.

12 Direct marketing messages

Email address and phone number are not used to send direct marketing messages.

13. Settlement of disputes

Disputes related to the processing of personal data are resolved through customer support (info@diotech.ee). The supervisory authority is the Estonian Data Protection Agency (info@aki.ee).

14. Cookies

We use cookies on our website. Cookies are small files that are downloaded to a user’s device when they visit a website. The purpose of using cookies is to increase the user-friendliness of the website and to provide the website owner with statistics on the use of the website and users. The cookies we use do not allow us to identify you.

Visitors to the website have the option to set their web browser to notify you of cookies, to refuse them and to delete them.

Changes to the Privacy Policy

Diotech OÜ reserves the right to change this privacy policy at any time.

Last updated on January 21, 2022